It is safe to say that the pandemic greatly changed the dynamic of work-life balance and the operation of organizations. Previously, productivity was limited to the barriers of the office. With the onset of the pandemic, however, “home” became “office.” Organizations had to embrace this new change. This wasn’t easy at first, but it has now become the “new normal.”

As we are striving to adjust to this “new normal,” some questions can’t be avoided. Where will people work? How will we take care of sanitization? Will masks be mandatory throughout work hours? Should we conduct office-wide Covid testing frequently?

Are these questions becoming a distraction or are they leading to a debate?

It is debatable whether we will ever reach a conclusion. However, leaders should understand the impact of the pandemic and how it will change office dynamics. Business leaders should focus new policies and regulations on how it affects employee experience, creative collaboration, customer connections, and productivity.

What role is SAP playing in “Employee Experience?”

The SAP Concur Thought Leadership Fusion Panel explored this topic. They highlighted that this “new normal” comes with its own set of challenges. Companies must ensure more seamless policies and flexibility for their employees. What do employees want? Employees want simplified processes, easier access to information, and greater employee benefits and perks. They want a supportive work environment that embraces the new dynamic.

Organizations should aim for an empowering employee experience to attract new talent and enrich the company culture. Even though employees have been stuck at home for months, a recent study conducted by Stanford University shows there has been an increase in productivity by 13%. This research involved 20,000 employees over a time span of 9 months.

Employees are acting on their potential to yield a result never seen before. However, when faced with the option of a hybrid work model or return to the office, there is a stir of reactions. The majority are considering quitting even without another job offer at hand. How do you avoid this disaster? How do you retain your workforce and maintain your productivity?

SAP is dedicated to a hassle-free procedure by removing friction from day-to-day life. SAP is specifically focusing on managing travel and expense processes. The goal is to automate them until they are invisible, and the employee effort required to get reimbursed is zero. It is important to apply this kind of thinking in order to improve the employee experience.

For more information on how SAP’s suite of products can enhance employee experience, help manage customer experience, or move your business through a digital transformation, contact us today. For the full article, click here.

Collaboration and Productivity

Working in the office with other team members fosters collaboration and team bonding. There is significant value in co-workers bonding in an in-person environment that cannot be replaced by a video call. Organizations need to facilitate personal contact to boost creativity and collaboration. Is it possible to always be in touch when a company is dispersed all over the world? Moreover, the onset of Covid has made the job even harder. The resurgence of Covid variants does not make the situation any easier. However, companies should consider internal travel among a few employees to establish a sense of team connectivity.

Importance of customer satisfaction

Customer satisfaction is an important aspect which leads to frequent business travel. It is easier to build customer relationships in a face-to-face environment than on a video call. The pandemic now plays a huge role in this facet of business. It triggers the question of safety. Apart from that, there are travel restrictions in many parts of the world. For example, a Covid-19 test is becoming mandatory almost everywhere in order to travel internationally.

Considering this, flexibility in travel planning and the importance of real-time data has become a real need for organizations. In addition, the “new normal” has led to an increase in virtual events. This is fit for both customer engagement as well as internal meetings. We might also see the benefits of a hybrid model, having some virtual events continue while still prioritizing in-person ones. One cannot sacrifice the phenomenal benefits of human interaction, but we can always adapt and evolve with our surroundings.

What does the future hold?

Things are changing and they are changing rapidly. If these past 2 years have taught us anything, we must be flexible and adapt to any environment to get the work done. There was a time when “work from home” seemed a foreign subject. Now, this is all that people know. It is time to start reconnecting and rebuilding a sense of togetherness with our employees, clients, and customers. The true growth of an organization lies in its ability to adapt and change with the world.

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